Efektifitas Sistem Informasi Manajemen Bagi Pengguna Internal (Studi Kasus Pada PT Bank Lampung)


  • Alhibarsyah Alhibarsyah STMIK Tunas Bangsa




To fulfill information needs that are relevant, fast, and accurate, the application of information technology, especially computer-based is inseparable from the role of the three basic components of a computer. The success model of the information technology system developed by DeLone & McLean quickly received a response. PT. Bank Lampung as one of the banking service providers in Lampung, is the object of research to determine how variables affect the level of Quality System, Information Quality, Service Quality, Use and Satisfaction and Use of Benefits, to determine the level of effectiveness in PT Bank Lampung's internal customer management information system. SEM (Structural Equation Modeling) is a multivariate statistical technique that is a combination of factor analysis and regression analysis (correlation), which aims to examine the relationship between variables in the model. To explain the overall relationship that exists between the variables in this study using AMOS software (Moment Structure Analysis). This shows that the sample variance-covariance matrix (observation data) I s the same as the estimated matrix of variance-covariance (population) based on the model built, it is expected that the results of this study KI significantly influence P, KI significantly affects KP, KS influences significant impact on P, significantly affecting KS KP, KL significantly affected P, KL significantly affected KP, P significantly affected KP, P significantly affected M, KP significantly affected M.


Download data is not yet available.


[Almutairi 2005] Almutairi, Helail, “An Empirical Application of the DeLone and McLean Model in the Kuwaiti Private Sector”, Journal of Computer Information Systems, ProQuest Computing, 2005.

([Bodnar 1995]) Bodnar H. G., dan Hopwood S, Accounting Information System, Salemba Empat, Jakarta, 1995.

[DeLone 1992] DeLone, William H. and Ephraim R. McLean, “Information Systems Success: The Quest for Dependent Variable”, Journal of Information Systems Research, The Institute of Management Sciences, 1992.

[DeLone 2003] DeLone, William H. and Ephraim R. McLean, “The DeLone and McLean Model of Information Systems Success: A Ten-Year Update”, Journal of Management Information Systems, M.E. Sharpe Inc., 2003.

[Doll 1994] Doll, William J., et.al., “A Confirmatory Factor Analysis of the End-User Computing Satisfaction Instrument”, MIS Quarterly, University of Minnesota, 1994.

[Ferdinand, 2002] Ferdinand, Structural Equation Modelling dalam Penelitian Manajemen, edisi 2, Semarang: Fakultas Ekonomi Undip

[Ghozali 2004] Imam Ghozali, “Structural Equation Model, Teori, Konsep dan Aplikasi dengan Program Lisrel 8.54”, Penerbit Undip, Semarang, 2004.

[Goodhue 1995] Goodhue, Dale L. and Ronald L. Thompson, “Task-Technology Fit and Individual Performance”, MIS Quarterly, University of Minnesota, 1995.

[Hamilton dan Chervany 1981] Hamilton, Scott and Norman L. Chervany, “Evaluating Information System Effectiveness – Part 1: Comparing Evaluation Approaches”, MIS Quarterly, University of Minnesota, 1981.

[Iivari 2005] Iivari, Juhani, “An Empirical Test of the DeLone-McLean Model of Information System Success”, The Database for Advances in Information Systems, ProQuest Computing, 2005.

[Ishman 1996] Ishman, Michael D., “Measuring Information Success at the Individual Level in Cross-Cultural Environments”, Information Resources Management Journal, ABI/INFORM Global, 1996.

[Ngo 2002] Ngo, David Chek Ling, et.al., “Evaluating Interface Esthetics”, Journal of Knowledge and Information Systems, Verlag London Ltd., 2002.

[Othenk 2008] Othenk, Pengertian Tentang Efektivitas, 2008.

[Sandjaja 2006] Sandjaja, B and Albertus Heriyanto, Panduan Penelitian, Prestasi Pustaka, Jakarta, 2006.

[Satzinger 1998] Satzinger, John W. and Lorne Olfman, “User Interface Consistency Across End-User Applications: The Effects on Mental Models”, Journal of Management Information Systems, ABI/INFORM Global, 1998.

[Sondang P. Siagian 2001] Sondang P. Siagian, Sistem Informasi Manajemen, Jakarta : PT Toko Gunung Agung, 2001

([Widodo 2007]) Widodo, Parobowo Pudjo, Seri Structural Equation Modeling, Universitas Budi Luhur, 2007

([Wilkinson 1997]) Wilkinson, Cerulo, Accounting Information System : Essential Concept and application, Prentice Hall, Engelewood Cliffs, USA, 1997.