Jurnal Progress Administrasi Publik (JPAP) https://jurnal.utb.ac.id/index.php/jpap <p><strong>Jurnal Progress Administrasi Publik (JPAP)</strong> adalah jurnal terbitan online dan cetak dari program studi Administrasi Publik Fakultas Ilmu Sosial dan Ilmu Politik Universitas Tulang Bawang lampung. Sesuai namanya, jurnal ini diharapkan dapat menjadi media pengembangan ilmu administrasi yang selalu berprogress dan menciptakan penelitian-penelitian yang mampu memenuhi kebutuhan keilmuan secara professional</p> <p><strong>e-ISSN: <a href="https://issn.brin.go.id/terbit/detail/20210418481421340" target="_blank" rel="noopener">2777-0206</a> | p-ISSN: <a href="https://issn.brin.go.id/terbit/detail/20210422061579623" target="_blank" rel="noopener">2776-8511 </a></strong></p> <p><strong>Jurnal Progress Administrasi Publik (JPAP) </strong> terbit dua kali dalam satu tahun yaitu pada bulan Mei dan November. </p> <p><strong>Jurnal Progress Administrasi Publik (JPAP) telah Terakreditasi <a href="https://sinta.kemdikbud.go.id/journals/profile/11268" target="_blank" rel="noopener">Sinta 5</a>.</strong></p> Program Studi Administrasi Publik, FISIP, Universitas Tulang Bawang Lampung en-US Jurnal Progress Administrasi Publik (JPAP) 2776-8511 STRATEGI PEMERINTAH SURABAYA MEWUJUDKAN KOTA LITERASI https://jurnal.utb.ac.id/index.php/jpap/article/view/971 <p><em>Literacy, when taken literally, refers to a person's capacity to read and write. People who can read and write are often referred to as literate, while those who are illiterate are referred to as illiterate. Descriptive research methods are used by the author in making this scientific article. The results of the research show that Surabaya, as the first literacy city in Indonesia, has implemented various strategies and initiatives to encourage interest in reading and turn reading into a tradition in society. The literacy program in Surabaya provides positive benefits for the community, by increasing interest in reading, participating in conversations, and developing reading habits. a well-organized literacy movement program has been implemented in the city of Surabaya since 2014, according to a compilation of research articles about the government's goal to make Surabaya a city of literacy. The government's approach to a series of literacy initiatives in Surabaya City seems to have succeeded at the habituation and development stage). Internal and external factors can be used to demonstrate this. Internal factors include lack of interest and motivation in reading for Surabaya residents and inadequate library room infrastructure, which includes incomplete books, outdated books, sloppy bookkeeping, and lack of funds that have not been utilized optimally. The external factor itself comes from family support, which fully supports the existence of literacy programs in this city which aims to foster literacy culture and support for the literacy program of Surabaya City in assisting the implementation of literacy programs. Therefore, it can be claimed that the government's strategy to create a literacy city in Surabaya City is weak or has not been fully realized.</em></p> <p><strong>Keywords: </strong><em>Strategy; Government; Literacy</em></p> Solehuddin Solehuddin Dida Rahmadanik Copyright (c) 2023 Jurnal Progress Administrasi Publik (JPAP) https://creativecommons.org/licenses/by-sa/4.0/ 2023-11-30 2023-11-30 3 2 51 57 10.37090/jpap.v3i2.971 PENGEMBANGAN KAPASITAS SUMBER DAYA MANUSIA DALAM MEMBANGUN PELAYANAN PUBLIK PRIMA DI LINGKUNGAN PEMERINTAHAN DAERAH KOTA BANDUNG https://jurnal.utb.ac.id/index.php/jpap/article/view/1144 <p><em>Developing the quality of Human Resources is essential to realizing excellent public services. Based on this understanding, this article intends to describe and analyze the process of developing Human Resources capacity in building excellent public services in Bandung. The research method used is a qualitative research method with a descriptive approach. The research results show that efforts to develop human resource capacity in realizing excellent public services are shown through three stages: First, building knowledge about public services for local government officials in the local government environment in Bandung City. Second, building skills in providing excellent service for citizens in Bandung. Third, building a friendly and service-oriented attitude and behavior for the regional government apparatus of Bandung. These three efforts are expected to be able to realize excellent service in the city of Bandung through the process of developing human resources for government officials in the regional government of the city of Bandung.</em></p> <p> </p> <p><strong>Keywords: </strong><em>Organizational Capacity; Human Resources; Public Services.</em></p> Wieky Rusmanto Copyright (c) 2023 Jurnal Progress Administrasi Publik (JPAP) https://creativecommons.org/licenses/by-sa/4.0/ 2023-11-30 2023-11-30 3 2 58 69 10.37090/jpap.v3i2.1144 UPAYA PEMERINTAH DESA DALAM PEMBERDAYAAN PEREMPUAN PADA KELOMPOK WANITA TANI MATAHARI https://jurnal.utb.ac.id/index.php/jpap/article/view/1159 <p><em>The village government's efforts in empowering women through the Matahari Farmer Women's Group program in Rantau Kasih Village, Lawang Wetan District, Musi Banyuasin Regency to provide positive and productive activities to mothers and, encourage and help the family economy. However, in this case, there is still a lack of understanding, knowledge, and attention given by the rantau kasih village government is also still lacking so that this program has not received optimal support to face the problems faced. The purpose of this study is to determine the process and benefits of village government efforts in empowering women in the sun farmer women's group in rantau kasih village. The research method used by the author is qualitative research method. Data collection techniques in this study used observation, interviews and documentation. Data analysis techniques consist of data collection, data reduction, data presentation, and conclusions. The results of this study show that the village government's efforts in empowering women in the sun farmer women's group (KWT) program in 2022 in Rantau Kasih village are declared quite successful. The stages include planning, implementation, monitoring, and evaluation, and each has an important role in achieving the goals of KWT Matahari.</em></p> <p> </p> <p><strong>Keywords: </strong><em>Group</em> <em>Matahari Farmer Women's Group; Village Government Efforts; Empowerment.</em></p> Vannia Tri Amanda Amaliatulwalidain Amaliatulwalidain Isabella Isabella Copyright (c) 2023 Jurnal Progress Administrasi Publik (JPAP) https://creativecommons.org/licenses/by-sa/4.0/ 2023-11-30 2023-11-30 3 2 70 75 10.37090/jpap.v3i2.1159 IMPLEMENTASI KEBIJAKAN PUBLIK KANTOR PERTANAHAN KABUPATEN PATI ATAS PENGECEKAN SERTIFIKAT TANAH BERBASIS ONLINE https://jurnal.utb.ac.id/index.php/jpap/article/view/1163 <p><em>Public services are activities carried out by state officials, including the National Land Agency. BPN has one of the policies in providing online certificate checking services by the PPAT/Applicant. However, in terms of implementation, there were obstacles, both technical and non-technical. The purpose of this study was to find out and analyze the implementation of public policy at the Pati District Land Office for checking online-based land rights certificates. This research is a normative-empirical research, with a descriptive-analytic nature by conducting library research and interviewing employees who work at the Pati District Land Office. The result of this study is that checking online certificates is guaranteed to be valid according to Ministerial Regulation ATR BPN No. 5 of 2017, either through the BPN website or the "Sentuh Tanahku" application, both carried out by the PPAT/Petitioner. This service is carried out to realize good governance and the general principles of good governance. Technical obstacles, namely websites that have errors or down causing the checking process to be hampered, as well as non-technical obstacles from external PPAT/Applicant parties who make mistakes when uploading documents. Pati District Land Office has made efforts to overcome this by conducting outreach and education on online certificate checking to external parties as well as optimizing the performance of Pati District Land Office employees so that this public service policy runs optimally.</em></p> <p> </p> <p><strong>Keywords</strong><strong>:</strong><em> Implementation of Public Policy; Land Office; Certificate Checking</em><em>.</em></p> Lintang Berliani Aji Fajar Suryo Antoro Copyright (c) 2023 Jurnal Progress Administrasi Publik (JPAP) https://creativecommons.org/licenses/by-sa/4.0/ 2023-11-30 2023-11-30 3 2 76 86 10.37090/jpap.v3i2.1163 IMPLEMENTASI PERATURAN DISPENSASI NIKAH BERDASARKAN UNDANG-UNDANG NO 16 TAHUN 2019 TENTANG PERNIKAHAN DI KECAMATAN KEMUNING KOTA PALEMBANG https://jurnal.utb.ac.id/index.php/jpap/article/view/1164 <p><em>The research aims to find out how the implementation of marriage regulations, Marriage Law no. 16 of 2019 in Kemuning District, Palembang City. The research method used is a descriptive method with a qualitative approach. Data collection techniques used include observation, interview and documentation methods, as well as sampling techniques, namely, with individuals and groups who may have information about the subject being studied. Qualitative descriptive method was used as a research method. As data collection methods, observation, survey and documentation methods were used, as well as sampling methods, namely, people who knew the subject of investigation in Kemuning District, Palembang City. Furthermore, the results of the analysis and field results of this research use Van Metter and Van Horn's theory which includes 6 indicators, namely size and policy, resources, implementation characteristics, implementation attitude, communication between organizations, economic, social and political environment. This indicates that the government itself has not implemented it effectively. good and optimal Decree Law No. 16 of 2019 concerning Marriage in Kemuning District, Palembang City. The unfavorable social, economic and political environment causes the implementation of Law No. 16 concerning Marriage to not run smoothly and optimally. Based on the research conducted, it was found that the implementation of the marriage dispensation by the Office of Religious Affairs (KUA) in Kemuning District, Palembang City has not run well and optimally because the local government has not been optimal and the social, economic and political environment has not run well and optimally.</em></p> <p><em> </em></p> <p><strong>Keywords</strong><strong>: </strong><em>Implementation; Marriage; Dispensation</em></p> Della Nirvananda Isabella Isabella Amaliatulwalidain Amaliatulwalidain Copyright (c) 2023 Jurnal Progress Administrasi Publik (JPAP) https://creativecommons.org/licenses/by-sa/4.0/ 2023-11-30 2023-11-30 3 2 87 93 10.37090/jpap.v3i2.1164 EFEKTIVITAS LAYANAN M-PASPOR DALAM MEWUJUDKAN ZONA INTEGRITAS WILAYAH BIROKRASI BERSIH DAN MELAYANI PADA KANTOR IMIGRASI KELAS I TPI PEKANBARU https://jurnal.utb.ac.id/index.php/jpap/article/view/1169 <p><em>Public service is one of the main roles of government, since government has existed to meet the interests and needs of society or its members throughout history. This includes various activities carried out by public bureaucratic institutions to meet the various needs and interests of the user community. In this regard, to improve the quality of service and create a Clean and Serving Bureaucratic Area (WBBM) in processing passports, the TPI Pekanbaru Class I Immigration Office launched an innovation that can help the public manage services more effectively and efficiently. The innovation is in the form of the M-Paspor application which is designed as an innovation service in mobile form. The aim of this research is to analyze the effectiveness of the M-Passport service in realizing a Clean and Serving Bureaucratic Regional Integrity Zone at the TPI Pekanbaru Class I Immigration Office and to analyze the inhibiting factors in implementing the M-Passport service in realizing a Clean and Serving Bureaucratic Regional Integrity Zone TPI Pekanbaru Class I Immigration Office. The theory used is Suwarto's Effectiveness Theory in Ramayanti, 2022. The research method used is qualitative, explanatory. The results of this research are that the M-Passport service implemented by the Pekanbaru City TPI Class I Immigration Office in realizing a Clean and Serving Bureaucratic Regional Integrity Zone has been running effectively. However, several improvements are still needed to implement several things so that they run in accordance with the main objective of establishing the service.</em></p> <p> </p> <p><strong>Keywords: </strong><em>Effectiveness; Public Services; M-Passport; WBBM; Integrity Zone.</em></p> Rima Yuliana Meyzi Heriyanto Nur Laila Meilani Copyright (c) 2023 Jurnal Progress Administrasi Publik (JPAP) https://creativecommons.org/licenses/by-sa/4.0/ 2023-11-30 2023-11-30 3 2 94 102 10.37090/jpap.v3i2.1169 KUALITAS PELAYANAN BERBASIS DIGITAL DALAM PENGURUSAN NOMOR INDUK BERUSAHA (NIB) DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU (DPMPTSP) KABUPATEN KAMPAR https://jurnal.utb.ac.id/index.php/jpap/article/view/1170 <p><em>Kampar Regency is one of the districts in the Riau province which is also obliged to improve the quality of services to its people. One of the agencies that is heavily involved in providing services to the community directly and is the main door for almost all services managed by the community is the One Stop Integrated Investment and Licensing Service (DPMPTSP) of Kampar district. One type of service that is interesting to study is a service that uses the Online Single Submission (OSS) system. This service is a type of service that operates in the business licensing sector for both individuals and business entities. At the Kampar Regency DPMPTSP service, the OSS service offered is OSS-RBA or Online Single Submission -Riks Based Approach. Where is the service for business actors who want to take care of business permits such as business registration numbers or NIB. The research objective in this study is to determine the quality of digital-based services in managing business registration numbers at the Investment and One-Stop Integrated Services Department in Kampar Regency as well as the factors that are obstacles in determining the quality of digital-based services in managing business registration numbers at the investment office. Capital and One Stop Integrated Services in Kampar Regency. Sinambela Service Quality Theory in (Oscar., 2022). The method used is a qualitative type and an explanatory approach. The results obtained from this study are that the OSS RBA (Online Single Submission Risk Based Approach) service at the Kampar Regency Investment and One Stop Integrated Services Service is quite good and can be said to be of high quality</em></p> <p> </p> <p><strong>Keywords: </strong><em>Service Quality; NIB; OSS RBA.</em></p> Rizki Lestari Ananda Seno Andri Nur Laila Meilani Copyright (c) 2023 Jurnal Progress Administrasi Publik (JPAP) https://creativecommons.org/licenses/by-sa/4.0/ 2023-11-30 2023-11-30 3 2 103 111 10.37090/jpap.v3i2.1170 PENERAPAN ASAS-ASAS BUDAYA ORGANISASI UNTUK MENCEGAH TINDAKAN FRAUD PADA KARYAWAN PT. BANK RIAU KEPRI SYARIAH CABANG PEKANBARU https://jurnal.utb.ac.id/index.php/jpap/article/view/1173 <p><em>Fraud cases in financial institutions in Indonesia have increased. Currently, the banking sector is experiencing intense competition and facing internal problems, including fraud. Banks are institutions that depend on public trust in their operations because banks are considered agents of trust. Therefore, building public trust is very important for banks so that people are interested in using banking services. In the context of PT. Bank Riau Kepri Syariah, they also integrate organizational cultural values as moral guidance in behavior, actions and decision making. These values become a reference for all PT members. Bank Riau Kepri Syariah in assessing whether the actions taken are good or bad, right or wrong. The aim of this research is to analyze how the Principles of Organizational Culture are implemented in preventing fraud among PT employees. Bank Riau Kepri Syariah Pekanbaru Branch uses descriptive qualitative methods with an ethnographic approach which aims to explore behavior that occurs naturally in a culture or a certain social group to understand a particular culture from the perspective of the perpetrator. Data collection techniques in this research are based on the results of interviews, observation and documentation. The results of this research indicate that the application of PT's Cultural Values. Bank Riau Kepri Syariah Pekanbaru Branch has been well organized.</em></p> <p> </p> <p><strong>Keywords: </strong><em>Organizational Culture; Fraud; Bank.</em></p> Fina Erfiyanti Seno Andri Zulkarnaini Zulkarnaini Copyright (c) 2023 Jurnal Progress Administrasi Publik (JPAP) https://creativecommons.org/licenses/by-sa/4.0/ 2023-11-30 2023-11-30 3 2 112 120 10.37090/jpap.v3i2.1173 PERAN BAPPEBTI DALAM PENGAWASAN PERDAGANGAN BERJANGKA DI PROVINSI LAMPUNG https://jurnal.utb.ac.id/index.php/jpap/article/view/1176 <p><em>Futures trading is an alternative financial investment for individuals and businesses. The party responsible for monitoring/supervising futures trading is the Commodity Futures Trading Supervisory Agency (BAPPEBTI). The purpose of the study is to find out how the role of BAPPEBTI when supervising futures trading. This study uses qualitative descriptive research, which is a method used to describe or analyze research results but not to draw conclusions. The subject of this study is a futures company in Lampung province. The data collection techniques used are narrative interview techniques, documentation, and data analysis. Based on the results of the study, it can be concluded that BAPPEBTI plays a role in preventive supervision carried out by means of technical training, namely in the context of developing and coaching all futures trading. The role of BAPPEBTI is to carry out repressive supervision, especially when canceling decisions of subordinate bodies that are contrary to laws and regulations. The monitoring is carried out through inspection and supervision based on standard operating procedures in order to further improve the compliance of each futures trading company. BAPPEBTI is expected to provide more intense supervision and more active direction to futures companies.</em></p> <p> </p> <p><strong>Keywords: </strong><em>Role; Supervision; Trade.</em></p> Indah Fitriana Achmad Moelyono Copyright (c) 2023 Jurnal Progress Administrasi Publik (JPAP) https://creativecommons.org/licenses/by-sa/4.0/ 2023-11-30 2023-11-30 3 2 121 126 10.37090/jpap.v3i2.1176 IMPLEMENTASI GOOD GOVERNANCE PADA MALL PELAYANAN PUBLIK PEMERINTAH KOTA BOGOR https://jurnal.utb.ac.id/index.php/jpap/article/view/1180 <p><em>This research explores the implementation of Good Governance principles in the Public Service Mall (MPP) application in the Government of Bogor City. Data collection was conducted by distributing questionnaires to 50 respondents. The results of the data analysis using multiple linear regression reveal interesting findings related to the factors influencing the usage of the MPP in the context of local government. The research findings indicate that transparency and accountability have a significant impact on the intensity of MPP usage. Transparency plays a crucial role in fostering trust and efficiency in public administration. Citizens feel confident because the application provides comprehensive and accurate information, offering a transparent view of public service processes. Accountability has also been proven to influence MPP usage. Financial information, compliance, and government reporting within the application motivate users. When the government adheres to strong accountability principles, people are more likely to feel confident and motivated to interact with the application. However, another interesting finding is that legal certainty does not have a significant impact on the intensity of MPP usage. The application focuses on innovation and the efficiency of public services, making legal factors less crucial in determining its usage. As a recommendation, this research suggests the need for enhancing the information presented in the application and providing regular training to users. This is aimed at maintaining the sustainability and success of the MPP application's implementation within the context of Good Governance in Bogor City. Consequently, the MPP application can continue to provide maximum benefits to both the public and local government. </em></p> <p> </p> <p><strong>Keywords: </strong><em>good governance; transparency; accountability; rule of law; public service mall.</em></p> Bintari Ruranti Wisarini Veithzal Rivai Zainal Azis Hakim Copyright (c) 2023 Jurnal Progress Administrasi Publik (JPAP) https://creativecommons.org/licenses/by-sa/4.0/ 2023-11-30 2023-11-30 3 2 127 135 10.37090/jpap.v3i2.1180 EVALUASI KEBIJAKAN TENTANG PENYELENGGARAAN PERHUBUNGAN PADA PELAYANAN ANGKUTAN UMUM PENUMPANG DI KOTA CIMAHI https://jurnal.utb.ac.id/index.php/jpap/article/view/1174 <p><em>The policy regarding the implementation of transportation in Cimahi City does not specifically regulate passenger public transport services so that it is suspected to be the cause of the poor operation of passenger public transportation in Cimahi City. This study aims to analyze data and information so as to get an overview of policy evaluation regarding the implementation of transportation in Cimahi City with case studies on passenger public transport services. The method used is a case study with a qualitative approach. Data collection techniques used are observation, interviews and documentation studies. Checking the validity of the data is done by triangulation. Data analysis was carried out including the stages of data reduction, data presentation, and conclusions or verification. Based on the research results, a clearer picture is obtained that passenger public transport services in Cimahi City are measured by effectiveness factors based on quality, quantity and time, efficiency of available resources, adequacy of policies in overcoming problems, equity of services and policy benefits, government responsiveness to problems arising from the implementation of policies, and the accuracy of policy targets in achieving policy objectives has not run optimally. Observing the results of the research, it is hoped that policy makers in Cimahi City will be able to review regulations and reformulate more specific policies that specifically address passenger public transport services. In addition, it is recommended to develop a Smart Passenger Public Transport System based on information and communication technology which can be used as an alternative solution.</em></p> <p> </p> <p><strong>Keywords: </strong><em>Policy Evaluation; Implementation of Transportation; Passenger Public Transport Services</em></p> Waluyo Zulfikar Indra Aditya Prayoga Copyright (c) 2023 Jurnal Progress Administrasi Publik (JPAP) https://creativecommons.org/licenses/by-sa/4.0/ 2023-11-30 2023-11-30 3 2 136 146 10.37090/jpap.v3i2.1174 PERGESERAN KEKUASAAN NEGARA BERKAITAN DENGAN KELEMBAGAAN NEGARA SETELAH AMANDEMEN UUD 1945 https://jurnal.utb.ac.id/index.php/jpap/article/view/1182 <p><em>The purpose of this study is to determine state power related to state institutions that have shifted after the amendment. The research method uses the literature study method. State power related to State Institutions before the amendment of the 1945 Constitution the Constitution was the highest law, but people's sovereignty was given entirely to the People's Consultative Assembly (MPR) (as the Supreme Institution). The MPR distributes its power (distribution of power) to 5 (five) Higher Institutions that are equal in position, namely: the Supreme Court, the President, the DPR, the DPA, and the BPK. After the amendment of the 1945 Constitution: the Basic Law is the highest law, where sovereignty is in the hands of the people and is exercised fully according to the Basic Law. The Constitution provides separation of power to State Institutions with equal and equal positions, namely: MPR, President, DPR, DPD, BPK, MA, and MK.</em></p> <p> </p> <p><strong>Keywords: </strong><em>State Power; State Institutional Relations.</em></p> Anwar Anwar Hinfa Mosshananza Copyright (c) 2023 Jurnal Progress Administrasi Publik (JPAP) https://creativecommons.org/licenses/by-sa/4.0/ 2023-11-30 2023-11-30 3 2 147 153 10.37090/jpap.v3i2.1182