HUBUNGAN WAKTU TUNGGU OBAT DENGAN KEPUASAN PASIEN RAWAT JALAN DI INSTALASI FARMASI RUMAH SAKIT IBU DAN ANAK SANTA ANNA 2024
RELATIONSHIP BETWEEN DRUG WAITING TIME AND OUTPATIENT SATISFACTION IN HOSPITAL PHARMACY INSTALLATIONS MOTHER AND CHILD SANTA ANNA 2024
DOI:
https://doi.org/10.37090/jfl.v13i2.2128Abstract
The waiting time for non-concocted drug services is the period from the patient submitting the prescription to receiving the finished drug with a minimum standar of<30 minutes, while the waiting time for concocted drugs is the period from the patient giving the prescription to the patient receiving the concoction with a period of <60 minutes. This study aims to see how long the waiting time for medication is with patient satisfaction. This study uses an observational research design with a cross sectional approach conducted at the Santa Anna Mother and Child Hospital Bandar Lampung. The sampling technique uses the Accidental sampling method with a total of 100 respondents. Data analysis in this study uses the chi-square testing technique. The results of this study were obtained by respondents of female gender (62%), male (38%), age 17-25 years (27%), 26-35 years (29%), 36-45 years (23%), 46-55 years (15%), 55-65 years (6%), diagnosis of ISPA (34%), dyspepsia (17%), February (17%), hypertension (5%), Antenatal Care (27%). The waiting time for medication is not according to the standard (19%) and the time is not according to the standard (81%), patients feel dissatisfied (20%), feel satisfied (80%). The results of the chi-square test of drug waiting time with patient satisfaction were obtained score (p= 0.000), meaning that Ho was rejected and Ha was accepted, this indicates that there is a relationship between drug waiting time and patient satisfaction.
Keywords: Drug waiting time, patient satisfaction, hospital
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References
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