PENGAWASAN LEMBAGA OMBUDSMAN RI PERWAKILAN PROVINSI LAMPUNG DALAM PENINGKATAN PELAYANAN PUBLIK DI KOTA BANDAR LAMPUNG

Abstract

The Ombudsman Institution is a supervisory agency for service public providers organized by
state and government administrators in order to prevent and eliminate the abuse of authority of state
and governance officials in Indonesia and in Lampung Province, especially in Bandar Lampung
City. In supervising public services in Bandar Lampung City, researchers saw 175 public reports of
alleged maladministration in 2021, namely 65 unresolved reports which resulted in the workload of
the Lampung Province RepresentativeOmbudsman Institution. So the problem of this
research is: 1. How the supervision of the RI Ombudsman representative of Lampung Province
in public services in Bandar Lampung City? 2. What are the biting and support factors was the
Indonesian Ombudsman institution representing Lampung Province follows up on
incoming reports on public services in Bandar Lampung City? This research is a descriptive
qualitative method with a sociological juridical approach (socio-legal approach). The method is
the interview method, and the documentation obtained is analyzed carefully. The results of field
research show that the supervision of the RI Ombudsman Institution representing Lampung Province in
overseeing public services in Bandar Lampung City has been running as regulated by the central
government such as carrying out a form of supervision based on community reports and
supervision on its own initiative from the Ombudsman. In addition, the Ombudsman Representative
for Lampung Province conducted socialization with the people of Bandar Lampung City, built
coordination, and collaboration between institutions and network development in the work area of
Bandar Lampung City, this was done to prevent maladministration actions that were rife in Bandar
Lampung City. The people of Bandar Lampung City indicated that the Ombudsman had carried out
his duties as a supervisory agency even though there were people who were dissatisfied with the results
of the Ombudsman's follow-up.

Keywords: Supervision; Ombudsman: Public Service