ANALISIS WAKTU TUNGGU PELAYANAN RESEP PADA PASIEN RAWAT JALAN DI RSUD DR. H. ABDUL MOELOEK PROVINSI LAMPUNG
DOI:
https://doi.org/10.37090/jfl.v9i2.339Abstrak
Abstract
Pharmaceutical services are health services in hospitals that are expected to meet minimum service standards (SPM) in an effort to improve the quality of services to patients. One of the pharmaceutical service categories in the minimum service standard (SPM) in hospitals is the waiting time for prescription services in the form of nonconcoction drugs is the grace period from the time the patient submits a prescription to receiving non-concoction drugs with a minimum standard set by the Ministry of Health that is ≤ 30 minutes, whereas the waiting time for prescription concoction services is the grace period from the time the patient submits the prescription until receiving the concoction drug that is ≤ 60 minutes. This research was conducted to analyze the waiting time for outpatient prescription services in Dr. H. Abdul Moeloek based on hospital minimum service standards (SPM) as an overview of prescription services, evaluation materials and pilots in an effort to improve the quality of pharmaceutical services. This research will be conducted at the pharmacy outpatients Dr. H. Abdul Moeloek in August - September 2019 with a sample of 172 recipes, consisting of 98 non-concoction recipes and 74 recipe concoctions. Based on the research that has been done, the results of waiting time for non-concoction prescription services in the Outpatient Installation of Dr. H. Abdul Moeloek is in accordance with the SPM at the Hospital with an average waiting time of 11 minutes. Waiting time for prescription concoction services in Dr. Outpatient Hospital Installation H. Abdul Moeloek is in accordance with the SPM at the Hospital with an average waiting time of 19.4 minutes.
Keywords: Pharmaceutical services, waiting time, pharmaceutical service standards.
Referensi
DAFTAR PUSTAKA
Setya Enti Rukinah. Farmasi Rumah Sakit. Yogyakarta: Deepublish Publisher; 2017.
Menteri Kesehatan Republik Indonesia. PERMENKES RI No. 56 Tahun 2014 Tentang Klasifikasi Dan Perizinan Rumah Sakit. 2014;
Menteri Kesehatan Republik Indonesia. PERMENKES No. 72 Tahun 2016 Tentang Standar Pelayanan Kefarmasian Di Rumah Sakit. 2016;
Menteri Kesehatan Republik Indonesia. KEPMENKES No. 129/Menkes/SK/II/2008 Tentang Standar Pelayanan Minimal Rumah Sakit. 2008;
Nurma Katrinnada Purwandari. Analisis Waktu Tunggu Pelayanan Resep Pasien Rawat Jalan Di Depo Farmasi Gedung MCEB RS Islam Sultan Agung Semarang. J Kesehat Masy. 2017;5.
Nur Laeliyah. Waktu Tunggu Pelayanan Rawat Jalan dengan Kepuasan Pasien Terhadap Pelayanan di Rawat Jalan RSUD Kabupaten Indramayu. J Kesehat Vokasional. 2017;1.
Septini R. Analisis Waktu Tunggu Pelayanan Resep Pasien Askes Rawat Jalan di Yanmasum Farmasi RSPAD Gatot Subroto tahun 2011. Depok: Fakultas Kesehatan Masyarakat Univesitas Indonesia; 2012.
Febri Enda Budi Setiawan. Menejemen Rumah Sakit. Sidoarjo: Jafatama Jawara; 2019.
Siregar. Farmasi Rumah Sakit : Teori dan Penerapan. Jakarta: Buku Kedokteran EGC; 2004.
Widiasari E. Analisa Waktu Pelayanan Resep di Instalasi Farmasi Rawat
Unduhan
Diterbitkan
Cara Mengutip
Terbitan
Bagian
Lisensi
Hak Cipta (c) 2020 Subur Widodo
Artikel ini berlisensiCreative Commons Attribution-ShareAlike 4.0 International License.
