PENERAPAN SMART GOVERNANCE DALAM PENGGUNAAN APLIKASI M-PASPOR DI KOTA PALEMBANG

Authors

  • Arifah Juliastika Universitas Indo Global Mandiri Palembang
  • Novia Kencana Universitas Indo Global Mandiri Palembang
  • Isabella Isabella Universitas Indo Global Mandiri Palembang

DOI:

https://doi.org/10.37090/jpap.v4i1.1166

Abstract

The purpose of this research is to find out the implementation of Smart Governance in the use of the M-Passport application in the work area of the Immigration Office Class I Palembang City. The research method used is a qualitative method using a case study approach using various data collection procedures carried out in depth on an object, individual, group, etc. The results of this research and discussion use the theory of Gartner which has four indicators, namely Web presence (web presence). The results of this research and discussion use the theory of Gartner which has four indicators, namely Web presence (web presence) from the ease of accessing the M-Passport application can be said to be quite good, this is because there are still many negative responses from the public regarding the M-Passport application system, Interaction (interaction) at this stage is good because there are features that support getting information and there is also ease of sending and downloading application files, Transaction at this stage has gone very well, Transformation at this stage can be said to be good because there are many service innovations made by the Immigration Office Class 1 Palembang City as a tangible manifestation of commitment in making it easier for the communityBased on the results of research and discussion in this study, it can be concluded that it is good and is at the Transaction stage because the application can be used to transact both for the community and service providers.

 

Keywords: E-Government; Smart Governance; M-Passport; Passport

References

Buku :

Amanda,Pinto Rakhmat Putra dkk. 2021. Smart city Teknis dan Analisis Gis, Zura Infigro Media,Bandung

Amy Y.S. Rahayu, (2020), Pelayanan Publik dan E-Government Sebuah Teori dan Konsep, PT RAJAGRAFINDO PERSADA,Depok

Andre Rahmanto, 2020, City Branding: Strategi Komunikasi Dalam Memasarkan Potensi Daerah, Cet.1 -Empatdua Media, Malang

Creswell, J.W. Research Design: Pendekatan Metode Kualitatif, Kuantitatif dan

Campuran. Yogyakarta: Pustaka Pelajar. 2020

Jurnal

Aprianty, D. R. (2016). Penerapan Kebijakan E-Government dalam Peningkatan Mutu Pelayanan Publik di Kantor Kecamatan Sambutan Kota Samarinda. EJournal Ilmu Pemerintahan, volume 4(4), hlm. 1593.

Aryono, D. R., Wijaya, F. R., & Pratama, M. A. (2023). Kajian Kebijakan Keimigrasian dalam Upaya Peningkatan Pelayanan Paspor di Kantor Imigrasi. JIIP - Jurnal Ilmiah Ilmu Pendidikan, 6(1), 145–153.

https://doi.org/10.54371/jiip.v6i1.1206

Chaharani, N. A., Adi, T. P., & Hasmi, D. L. (2020). Penerapan Aplikasi Pendaftaran Antrian Paspor Online (Apapo) Dalam Perspektif E-Government. Jurnal Kebijakan Publik, 11(2), 83. https://doi.org/10.31258/jkp.11.2.p.83-88

Daerah, P. (2022). Pengembangan E-Planning Berbasis Website Pada Badan Perencanaan Pembangunan Daerah Kota Palembang Development Of Website-Based E-Planning At The Regional Development Planning Agency Of Palembang City Pendahuluan Artikel Ini Akan Membahas Tentang Pengemban. 6, 32–44.

Dwi, Siti Anisa, Najamudin & Prasojo,Haryo. "Efektivitas Penggunaan Aplikasi M-Paspor." Jurnal Ilmu Politik. Vol.XI,No.4 (2022)

Fakhriyah, R., Kencana, N., & Kariem, M. Q. (2022). Efektivitas Penerapan Inovasi Pelayanan Publik Dalam Pengembangan E-Government ( Studi Kasus Aplikasi Sp4n Lapor! Di Provinsi Sumatera Selatan ). Jurnal Pemerintahan Dan Politik, 7(3), 48–54. Https://Doi.Org/10.36982/Jpg.V7i3.2318

Nursetiawan, I., & Putra, R. A. K. (2021). Urgensi Penerapan Smart Governance Dalam Prespektif Pelayanan Publik Di Desa Pangandaran. Dinamika : Jurnal Ilmiah Ilmu Administrasi Negara, 8(1), 162–170

Web Page

Dan, K., & Intelijen, S. (2012). Teknologi Informasi Dan Komunikasi ( Tik ) Untuk Ketahanan Nasional. Komputer Dan Sistem Intelijen, 7(2302–3740), 311–316. http://penelitian.gunadarma.ac.id/kommit

Instruksi Presiden Nomor 3 Tahun 2003 Tentang Kebijakan Dan Strategi Pengembangan E-Government.

Keputusan Menteri Kehakiman Republik Indonesia Nomor : M.03-PR.07.04 Tahun 1991 tentang Organisasi dan Tata Kerja Kantor Imigrasi Bab II Susunan Organisasi Kanim Kelas I Pasal 5

Pelayanan, K., Kantor, M. Di, Kelas, I., & Jember, I. T. P. I. (2023). Kualitas Pelayanan M-Paspor di Kantor Imigrasi – Selfi Budi H, Irba S, Hermanto R. 7(1), 15–30.

Peraturan Gubernur Sumatera Selatan Nomor 63 Tahun 2020 Tentang Tata Kelola Sistem Pemerintahan Berbasis Elektronik

Peraturan Walikota Palembang Nomor 44 Tahun 2016 Tentang Pengembangan Pelayanan Publik Ketenagakerjaan Berbasis Online Di Lingkungan Dinas Tenaga Kerja Kota Palembang.

Surat Edaran Jendral Imigrasi Nomor IMI.2-UM.01.01-4.0700 Tahun 2022 Tentang Aplikasi Pendaftaran Paspor Online M-Paspor di Seluruh Indonesia.

Undang-undang Republik Indonesia Nomor 6 tahun 2011 tentang Keimigrasian

Undang-undang Nomor 25 Tahun 2009 tentang Pelayanan Publik

Downloads

Published

2024-05-24

How to Cite

Juliastika, A., Kencana, N. ., & Isabella, I. (2024). PENERAPAN SMART GOVERNANCE DALAM PENGGUNAAN APLIKASI M-PASPOR DI KOTA PALEMBANG . Jurnal Progress Administrasi Publik, 4(1), 78–88. https://doi.org/10.37090/jpap.v4i1.1166

Issue

Vol. 4 No. 1 (2024): Jurnal Progress Administrasi Publik (JPAP)

Section

Articles

License

Copyright (c) 2024 Jurnal Progress Administrasi Publik (JPAP)

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Most read articles by the same author(s)

Obs.: This plugin requires at least one statistics/report plugin to be enabled. If your statistics plugins provide more than one metric then please also select a main metric on the admin's site settings page and/or on the journal manager's settings pages.